How to manage plans, credits and renewals

Before you start

• Sign in to your own account and open Billing.
• Studio video credit is separate from the Live, Text, Captions and Images balance.
• A credit return is not necessarily a refund to a card; inspect the actual receipt.

Review and manage billing

1. Open Billing and review the current plan, video credit and any displayed renewal details.
2. Compare the current plan terms before starting a subscription. Review the hosted checkout details before confirming payment.
3. For plan management, open the offered billing management action. A plan change takes effect at the next renewal without proration.
4. To stop future renewal, use the offered cancellation action and confirm the displayed status. The paid period and existing credits are preserved.
5. Return to the account and check the authoritative status. A checkout return page alone does not establish a payment or credit grant.

Expected outcome

The account shows the confirmed subscription and credit status. Renewal adds credit only after the applicable payment confirmation. Pending or failed payment is not a credit grant.

Troubleshooting

If confirmation is delayed, review the account instead of paying again. Contact support with the order reference for a disputed charge, refund request or an unclear credit outcome. Never send full card details.

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